Lean methodology in general, commercial and administrative services
Security policy (edit with Customer reassurance module)
Delivery policy (edit with Customer reassurance module)
Return policy (edit with Customer reassurance module)
Step-by-step implementation guide
The keys to avoiding waste and optimizing the areas of administration and services.
Lean office demystifies the application of lean methods and goes beyond the basic tools to go into the detail of the key concepts of lean methodology when applied in administrative and service environments. This book covers the essential reading tools and breaks down the lean concepts into their elemental components, describes them in a context that goes beyond industrial production and offers readers specific and practical methodologies. It contains examples that explain the functions found in most service organizations, as well as the administrative areas of industrial companies.
With over twenty years of practical experience, the author offers implementation strategies for each function and department; examines the most common obstacles that readers will likely encounter, and provides effective techniques for addressing them. Useful resources such as graphs, checklists, templates, and spreadsheets will be included to help the reader begin their implementation of Lean methodology immediately.
- Number of pages
- Year of publication
- Profit Editorial
You might also like