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Value Stream Management for the Lean Office

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Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas

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Don Tapping & Tom Shuker

Bring Lean Improvements to the Administrative Areas of Your Organization! Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow.

2091

Data sheet

Idioma
English
Format
Paperback
Number of pages
176
ISBN
1563272466
Year of publication
2003
Editorial
Productivity Press

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