Gestión Integral de la Calidad
Implementation, control and certification
Security policy (edit with Customer reassurance module)
Delivery policy (edit with Customer reassurance module)
Return policy (edit with Customer reassurance module)
Lluís Cuatrecasas and jesús González Babón
The great competitiveness that exists in all sectors and the low cost at which quality must be obtained has forced it to be ensured in all products and their processes. This book deals with the most advanced concepts, methodologies and techniques that allow having total quality in organizations and managing their processes at minimum cost. It is an improved and updated edition of the 2010 edition, which was awarded by the Polytechnic University of Catalonia.
Among the novelties is the EFQM Quality and Excellence Model, relaunched in 2013 and which has improved the sustainable performance and competitiveness of European organizations. The latest version of ISO 9001/2015 has also been developed, which according to the Spanish Association for Quality is the largest revision of the standard carried out. And three new chapters related to quality have been included through Metrology and Industrial Calibration, Corporate Social Responsibility and Quality, and the Lean methodology within Quality Management. A must read for all organizations that want to grow and become leaders in their market.
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